Upstate Remedial Management Inc.'s team is comprised of highly trained professionals and have a combined experience of over 20 years experience. Our expectation to remain 100% compliant is what will set us apart from the rest in this industry, all calls are recorded without exception. Our comprehensive training module covers all aspects of customer interaction to improve agents’ ability to listen actively, practice empathy, and treat customers with dignity and respect. A robust call flow helps agents ask the right questions, understand each customer’s unique situation, and provide customized solutions that best meet the customer’s needs.